Meet a Helpful Human – Taylor Frye

We’re the employees you would hire if you could. Responsive, helpful, and dedicated in ways automation simply can’t be. We’re your team.

Each month we recognize one of our Most Helpful Humans in Hosting.

Meet Taylor Frye

Why did you join Liquid Web?

My father had a friend who worked in the Liquid Web’s Sales Department as a manager. He had been with the company since its early start in 2000. I had met him several times outside work and was excited to get to work with him in the web hosting industry. He got me an interview and I’ve never looked back!

Is there something specific at Liquid Web that you just love?

The technology, the employees, and the personalities. I’m always learning something new from Liquid Web but what really makes me love this place is the friends I have gained after being here for nine years, not to mention the business connections!
There is always a subject I can contribute too or learn from too. The place is full of geeks just like myself and it’s awesome to be around others who share the same interests as I do.

In your eyes, what’s the difference between Liquid Web and other employers?

Management is understanding and flexible when it comes to family needs. I’m the father of two daughters, ages 2 and 4. There can be times when I just need to work from home and help my wife. Liquid Web has been flexible and accommodating with me instead of being discouraging as past employers I’ve worked for have been. As long as you are doing your role effectively, you have nothing to worry about which brings a nice peace of mind.

What draws you to the hosting industry as a career?

I have an interest in technology as a whole. I do some web and graphic design on the side so my foot was already partially in the door, technologically-speaking. Once I saw how web design and web hosting relied on each other, my interest and knowledge grew with the web hosting industry.

What is the biggest milestone you’ve accomplished?

In the roles that I have fulfilled at Liquid Web, one of my biggest milestones was running a successful third-shift sales team for Liquid Web. I had a small team mixed of seasoned and new employee’s that I coached and watched grow. During this time, there was active sales management training. This allowed me to work effectively with my team on their sales skills such as helping them pitch our products via phone call or live chat. Pushing confidence and getting rid of wishy-washy terms allowed us to hit our sales goal several months in a row.
Growing the sales team and watching them become successful was spectacular for me and gave me a sense of accomplishment that I haven’t felt in my career before. It was an amazing opportunity that I was grateful Liquid Web gave me.

Tell us about a truly rewarding experience you’ve had with a customer.

I was working with a customer who needed an upgrade to their existing infrastructure with us. While upgrading, the customer was migrating their email data and accidentally ran a terminal command which deleted a bulk of their email. They had no backups and were desperate to get this data back. We went above and beyond by contacting a smaller data recovery partner (at the time) who we sent the drives out to and were able to successfully recover their data. The customer was ecstatic to get the data back and even made an additional purchase for our Remote Backup Product after the incident. This was extremely rewarding for both myself and the customer, as well as a great sales opportunity that materialized due to our service and support.

What are you known for at Liquid Web? What do people specifically come to you for?

I’ve been called a swiss army knife due to the fact I have had so many different roles at Liquid Web, such as an Inbound Solutions Representative, Solutions Mentor, Solutions Manager, Customer Success Specialist, Managed WordPress On-Boarding Specialist, and a Jr. Solutions Architect. I now serve as an Install Base Solutions Consultant.
Folks come to me with all types of questions that may be related to my current role or past roles I have fulfilled. I love being able to help so many people out with my diverse knowledge and background during my time at Liquid Web.

What is one thing you wish our customers knew about their hosting?

I wish our customers knew how dangerous using out-of-date hardware and software truly was. Since I have started at the company, we have expanded our Security offerings vastly for our products. If customers knew more about the free security and speed boost they receive with us through Cloudflare or the Web Application Firewalls we can offer, they wouldn’t have to seek third party providers to help fill these potential security gaps.

Work aside, what are some of your hobbies?

I’m a big gamer and run an opening gaming community to help with charities and games who may not have folks to game with. I also still do some graphics and web design on the side and video editing work when the time is available. I really enjoy digital media as well as streaming games on my twitch.tv channel.

What is your favorite TV show?

Game Of Thrones, my wife pulled me into it and we can’t get enough!

If you could have dinner with one famous person [dead or alive] who would it be?

Adam Sandler, Founder of Happy Madison Productions. Huge fan of Happy Gilmore, Big Daddy, and Little Nicky. He’s a great comedian but I truly appreciate his acting talents more.

You can follow Taylor on LinkedIn.
We hope you enjoyed our series, and stay tuned for the next Most Helpful Human in Hosting profile.